Membership Policy
Welcome to the Goat Fam! This document explains what you are agreeing to. It also explains how it works if you wish to stop being a member.
Taking out a membership
Just head to Stonegoat and let the reception know you want to become one of the family. Your first month’s dues will be pro-rated based on the remaining number of days in the month, subject to a minimum payment of 450THB.
A 500THB signup fee applies if you have previously been a member. If this is your first time signing up then the fee will be waived!
At the time of signing up, you will be asked to provide payment details, such as a credit or debit card. These payment details will be stored securely by a third party PCI DSS certified provider.
It is your responsibility to keep your payment details up to date. You can update your payment details via the membership website.
Your membership will be billed on the 1st of every calendar month and will continue until your membership is cancelled or terminated.
If a payment is declined or fails, we will re-attempt to charge your payment details every few days.
If you visit Stonegoat with outstanding dues to be paid, you will need to settle the outstanding balance at the front desk before being allowed to climb.
Cancelling your membership
You may cancel your membership without penalty, however you must submit your cancellation request before midday on the last day of the month.
Cancellation requests must be submitted via the membership website https://member.stonegoatclimb.com/
Important: We cannot issue refunds on dues owed because you forgot to cancel your membership, even if you have not visited Stonegoat.
We do not pro-rate refunds, so your membership will be active until the end of the month.
If we have not been able to take payment and you have not cancelled your membership before the end of the month your monthly dues will roll over and you could be charged for two months’ due in one transaction.
Once you have cancelled your membership, there will be a 1 month cooling off period from the date the membership is cancelled during which you will not be able to sign up as a member again.
Please note that any existing legacy pricing or privileges will be lost when your membership is cancelled or forcibly terminated.
Freezing your membership
You can freeze your membership for the next 1, 2, or 3 calendar months without charge.
You must submit your freeze request by midday on the last day of the month prior to the commencement of the freeze period.
Freeze requests should be submitted via the membership website https://member.stonegoatclimb.com/
Important: We cannot issue refunds on dues owed because you forgot to freeze your membership, even if you haven’t visited Stonegoat during that period.
A freeze is effective from the 1st of the requested month and continues until you return to the gym or the requested period has ended.
When you request a freeze to your membership, you will still be able to visit Stonegoat up until the last day before the requested freeze period.
Once you have resumed your frozen membership, you will not be able to freeze your account again for at least 1 calendar month from the date of resumption.
Rules and Conduct
The full rules and regulations are available at Stonegoat. These rules exist to keep everyone happy and safe. If you breach the rules, we may cancel or suspend your membership immediately.
Some important highlights:
Always check in prior to climbing or entering the climbing area.
Be respectful of the others around you in all manners – whether climbing or socializing.
Keep the mat free of anything that may obstruct climbing safely.
Glass containers, food and open drink containers are not allowed in the climbing area.
Be aware of your own capabilities and exercise care, common sense and self-preservation at all times.
Consumption of alcohol or psychotropic substances or banned substances in Stonegoat is prohibited.
Forced termination
We reserve the right to terminate or suspend your membership, and bar from resigning-up at our absolute discretion.
If you fail to settle your membership dues over multiple billing cycles we reserve the right to terminate your membership and you will be at risk of being barred from resigning-up as a member in the future.
Other things you should know
Your membership is only for you, can only be used by you and cannot be transferred.
We may vary the opening hours of the gym as considered necessary for proper upkeep and operation of the facility.
We reserve the right to close sections of the gym or close the entire gym, for special events, company bookings, maintenance, or any other matters without refund or reduction of membership dues.
We reserve the right to close on designated holidays without refund or reduction of membership dues.
In the event of emergency or forced closures (natural disasters, political unrest), all members will be frozen automatically.
Future Pricing and Benefit Changes
We reserve the right to change our membership pricing and benefits, or introduce cancellation charges at a future date, but we will always let you know before we do so with 15 days written notice should you decide the membership is not for you anymore.
Other Benefits
2 free guest passes each month to bring your first timer friends (Note: you must be present in the facility when they check in)
Access to membership exclusive pricing for classes, programs and workshops
Access to membership exclusive pricing for select retail products